Legal

Privacy Policy

Last updated: 23 June 2026

1. Information we collect

When you use Veya, we may collect account details such as your name, email address, date of birth, gender, profile information, photographs, preferences, and the content you choose to provide.

As a dating app, we may also collect location information, including approximate or precise location where you grant permission and city-level location.

We may collect usage and technical data such as device type, operating system, IP address, app version, pages viewed, interactions, crash reports, and performance data.

2. Messaging and safety data

If you use in-app messaging, we may process message content, timestamps, delivery information, and reports submitted by users. This is used to operate the service, investigate abuse, support safety features, and comply with legal obligations.

3. How we use your data

• To create and manage your account.
• To provide matching, discovery, and messaging features.
• To personalise your experience and improve the service.
• To detect fraud, abuse, spam, or unsafe behaviour.
• To provide customer support and respond to requests.
• To comply with law and enforce our terms.

4. Lawful basis

Where UK GDPR applies, we rely on contract performance, legitimate interests, consent, and legal obligation depending on the specific processing activity. For example, precise location data is processed with your consent, while account operation is generally necessary to perform our contract with you.

5. Sharing data

We do not sell your personal data. We may share data with service providers such as hosting, analytics, moderation, customer support, and payment providers where required to operate Veya. We may also share information with authorities where required by law or where necessary to protect users or the public.

Some of our service providers may be located outside the UK. Where we transfer personal data internationally, we rely on appropriate safeguards, such as UK adequacy regulations or standard contractual clauses incorporating the UK International Data Transfer Addendum.

6. Storage and retention

We retain personal data for as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. If you delete your account, we aim to delete or anonymise personal data within 30 days, except where retention is legally required or necessary for safety, fraud prevention, or dispute handling.

7. Your rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to processing, and receive a copy of your personal data. You may also withdraw consent where processing is based on consent.

To exercise your rights, contact hello@veya.dating. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk.

8. Children

Veya is strictly for people aged 18 or over. We do not knowingly collect personal data from anyone under 18.

9. Cookies

Our website may use essential cookies and similar technologies to operate properly. If analytics or advertising cookies are introduced, we will update this policy and provide appropriate controls where required.

10. Contact